At Seaside Embers, we believe in providing our customers with top-tier service. Getting your items to you promptly is one of our main priorities. Please keep in mind that delivery delays that are beyond our control may arise.
ORDER PROCESSING
Orders are carefully prepared and shipped within 2–4 business days. Orders placed on weekends or holidays will begin processing on the following business day. During June, July and August, orders are shipped Monday through Wednesday only to help protect products from extended exposure to summer heat.
SHIPPING
Standard shipping is $9.95 per order. Free standard shipping is available on orders of $75 or more. Orders are shipped using UPS or USPS based on the destination and package requirements. You will receive an email with a tracking number once your order has been shipped. Please make sure your shipping address is correct before submitting your order. We cannot be responsible for orders shipped to the wrong address due to inaccurate information.
If there is an error, don’t hesitate to contact us within 24 hours to make any address changes. Once an order has shipped, the shipping address cannot be changed. If an order is returned to us, shipping will need to be re-paid before the order can be re-shipped. New products or replacements for orders returned to the sender can only be shipped once we have received the original, undeliverable order.
DAMAGED ORDERS
Every order is carefully packaged, but damage can occasionally occur during transit. Please inspect your order when it arrives and contact us within five days of delivery if an item is damaged.
To help us resolve the issue and submit a carrier claim, please include clear photographs of:
The damaged product
The interior packaging
The outside of the shipping box
The shipping label
Please keep the damaged product and all original packaging until the claim has been resolved. Seaside Embers Candle Co. will handle communication with the shipping carrier and arrange a replacement or other appropriate resolution. Customers are not responsible for filing the carrier claim themselves.
LOST or MISSING PACKAGES
If tracking has stopped updating or your package appears to be lost in transit, please contact us so we can work with the shipping carrier to investigate.
If tracking shows that a package was delivered but it cannot be located, please check around the delivery area and with household members or neighbors. We will assist with the carrier’s investigation whenever possible.